Covid19 updates

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Covid19 updates
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Covid19 updates
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The National Underground Railroad Freedom Center remains committed to the safety and well-being of our guests and staff.  As we welcome you into our museum once again, we want to share an update on the steps we have taken to ensure your safety.

Updated museum hours

The National Underground Railroad Freedom Center will operate with modified hours until further notice. The new hours are:

OPEN | Wednesday – Sunday from 10 a.m. to 5 p.m.
CLOSED | Monday – Tuesday

Timed tickets and reduced capacity

The National Underground Freedom Center is using timed ticketing to manage crowd capacity and ensure proper social distancing. We encourage both members and guests to purchase their tickets in advance online. In-person, walk-up ticket sales are still available at our front desk, but we can only accept cashless transactions (credit cards only) and tickets subject to availability in accordance with our timed ticket capacity.

*Guests may view the museum at their own pace once inside. 

Parking

Please remember to arrive early to give yourself time to park in a garage or with street parking around the museum.

Social distancing

In accordance with the recommendations of health officials, we ask that all guests please maintain a minimum of six feet between parties. We have provided floor markings to help guests visualize proper spacing throughout the building.

Face mask policy

We remain dedicated to the safety of our Members, guests, staff and volunteers. We are continuing to require all guests ages 6 and up to wear masks when visiting for the safety of those who are not vaccinated, including children and those with underlying health conditions.

As many of our guests are children who are still unable to be vaccinated, we will continue to protect them and their loved ones by requiring masks. Please be kind to staff who may gently remind you to wear your mask properly, covering both your nose and mouth. We are making steady progress to defeat COVID-19 but we need your cooperation to protect those still at risk.

Wearing a face mask is a critically important step in slowing the spread of COVID-19 and keeping our community safe. COVID-19 is spread through respiratory droplets when people cough, sneeze and even talk. Many people who have COVID-19 are asymptomatic, meaning they show no symptoms but can easily infect others. Masks are a critical preventive measure for those who have or may have COVID-19 as they prevent the virus from being spread to others. Our staff will continue to wear masks for the protection of our guests, their colleagues and our volunteers. We ask you to do the same for the protection of others.

Enhanced safety guidelines and cleaning procedures

We clean our building thoroughly daily. We have increased the frequency with which we clean high touch items like doorknobs, elevators, railings, countertops and restrooms. We also have hand sanitizer stations available throughout the building. Additionally, doors that can safely remain open will be propped open to minimize touch.

Exhibits available

Most of our exhibits are available, but have been adapted to offer a touchless experience whenever possible. Some interactives have been turned off at this time, but staff will be present in certain areas to offer interpretations and answer questions when available. The front desk can provide you with updated maps and information on what exhibits are available during your visit.

The following areas are closed this time:

  • Harriet Tubman Theater
*We encourage you to follow us on social media for announcements and updates.

 

FAQs

What are your hours?

Wednesday - Sunday, 10 a.m. to 5 p.m.

*We encourage you to follow us on social media for announcements and updates to our operating hours, as they may change.

Can I buy my tickets at the Freedom Center?

We encourage you to purchase your tickets online through our website. They are timed tickets with a limited number per time slot to encourage social distancing. You can also purchase tickets in-person, but please be aware that you may have to wait for the next available time slot for entry.

Are Members be required to reserve timed tickets?

Yes, all Members are required to reserve a timed ticket, which can be done online or at the front desk on arrival.

Learn How to Become a Member→

Can I pay for tickets or store items with cash?

We're currently accepting credit card payments only (no cash) to help maintain a touchless environment for the safety of our guests and staff.

Are all exhibits open?

Most of our exhibits are open, but some touch points within the exhibits are currently closed. We will have some staff inside the exhibit spaces to help with questions and interpretations when available. We have updated information and maps at our front desk to describe what is available to see while at the museum.

The following areas are closed this time:

  • Harriet Tubman Theater
*We encourage you to follow us on social media for announcements and updates.

Is The Rosa Parks Experience open?

The Rosa Parks Experience is no longer at the National Underground Railroad Freedom Center.

Are guests required to wear masks?

All guests ages 6 and up, including those who are vaccinated, are required to wear masks when visiting.

As many of our guests are children who are still unable to be vaccinated, we will continue to protect them and their loved ones by requiring masks. Please be kind to staff who may gently remind you to wear your mask properly, covering both your nose and mouth. We are making steady progress to defeat COVID-19 but we need your cooperation to protect those still at risk.

Will staff be wearing masks?

All staff are required to wear a mask for the safety of our guests and colleagues. Frontline staff are equipped with face coverings, gloves and plexi-glass barriers where available.

Are drinking fountains available?

Drinking fountains are not available at this time. Please feel free to bring your own water in a closed container.

Are guests allowed to bring food into the museum?

Guests are not permitted to bring their own food into the building (water is permitted in a closed container). There are a number of restaurants available within walking distance of the museum.

Which restrooms are open?

Restrooms, including family and handicap-accessible restrooms, are available on the first and third floors

Are strollers or wheelchairs available?

Wheelchairs and strollers are available on a first come first serve basis.

Will my Membership be extended?

All Memberships are automatically extended for a period equal in length to our temporary closure. If you have any questions, please contact Member Services at 513-333-7500 or members@nurfc.org.

Can I book a group at this time?

The maximum group size that can be booked at this time is 40 guests, with a limited number of groups per day. Guided tours are not available at this time. Learn more→