Covid19 updates

Covid19 updates
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The National Underground Railroad Freedom Center remains committed to the safety and well-being of our guests and staff.  As we welcome you into our museum once again, we want to share an update on the steps we have taken to ensure your safety.

Updated museum hours

The National Underground Railroad Freedom Center will have modified operating hours until further notice. The new hours are:

Wednesdays (Members-only) from Noon to 5 p.m.
Thursday – Sunday from Noon to 5 p.m.
Closed Monday – Tuesday.

For more information on how to become a member, click here.  

Timed tickets and reduced capacity

The National Underground Freedom Center will be using timed ticketing for general admission and our featured exhibit (currently Motel X) to manage crowd capacity (at or below 25% capacity) and ensure proper social distancing. We encourage both members and guests to purchase their tickets in advance online.  In-person, walk-up ticket sales will still be available at our front desk, but they will be cashless transactions (credit cards only) at this time and subject to availability in accordance with our timed ticket capacity.

*Guests may view the museum at their own pace once inside. 

Parking

Please remember to arrive early to give yourself time to park in a garage or with street parking around the museum.

Social distancing

In accordance with the recommendations of health officials, we ask that all guests please maintain a minimum of six feet between parties. We have provided floor markings to help guests visualize proper spacing throughout the building.

Face mask policy

In accordance with City of Cincinnati Ordinance No. 246, wearing a face mask is required while visiting. Select exceptions will be made for the following:

  • Anyone for who wearing a mask is not advisable for health reasons, including those with a medical condition, mental health condition or development disability.
  • Anyone who is unable to remove the face mask without assistance.
  • Children under the age of 6.

Wearing a face mask is a critically important step in slowing the spread of COVID-19 and keeping our community safe. COVID-19 is spread through respiratory droplets when people cough, sneeze and even talk. Many people who have COVID-19 are asymptomatic, meaning they show no symptoms but can easily infect others. Masks are a critical preventative measure for those who have or may have COVID-19 as they prevent the virus from being spread to others. Our staff will be wearing masks for the protection of our guests, their colleagues and our volunteers. We ask you to do the same for the protection of others.

Enhanced safety guidelines and cleaning procedures

We clean our building thoroughly every night and every morning. We have increased the frequency with which we clean high touch items like doorknobs, elevators, railings, countertops and restrooms. We also have hand sanitizer stations available throughout the building. Additionally, doors that can safely remain open will be propped open to minimize touch.

Exhibits available

Many of our exhibits will be available, but have been adapted to offer a touch less experience whenever possible. Some interactives have been turned off at this time, but staff will be present in certain areas to offer interpretations and answer questions when available. The front desk can provide you with updated maps and information on what exhibits are available during your visit.

The following areas are closed this time:

  • Harriet Tubman Theater
  • The Rosa Parks Experience
  • Open Your Mind: Understanding Implicit Bias Learning Lab
  • John Parker Library and FamilySearch Center
  • Films inside exhibits (i.e. Brothers of the Borderland, The Struggle Continues, From Slavery to Freedom)
*Updated information about the reopening of our theaters and museum spaces will be communicated on our website and social media. 

 

FAQs

What are your hours?

Wednesdays (Members only), Noon to 5 p.m.
Thursday - Sunday, Noon to 5 p.m.

*We encourage you to follow us on our social media for announcements or updates on hours, as they may change over the summer.

Can I buy tickets at the Freedom Center?

We encourage you to purchase your tickets online through our website. They are timed tickets with a limited number per time slot to encourage social distancing. You can also purchase tickets in-person, but please be aware that you may have to wait for the next available time slot for entry.

Will Members be required to reserve timed tickets?

Yes, all Members will be required to reserve a timed ticket, which can be done online or at the front desk on arrival.

*Look for Members-only days on Wednesdays from Noon to 5 p.m. To become a Member or for more information, click here.

Can I pay for tickets or store items with cash?

We're currently accepting credit card payments only (no cash) to help maintain a touchless environment and for the safety of our guests and staff.

Are all exhibits open?

Most of our exhibits are open, but some touchpoints within the exhibits are currently closed. We will have some staff inside the exhibit spaces to help with questions and interpretations when available. Our theaters are currently closed, but will reopen with updated cleaning measures soon. We have updated information and maps at our front desk to describe what is available to see while at the museum.

The following areas are closed this time:

  • Harriet Tubman Theater
  • The Rosa Parks Experience
  • Open Your Mind: Understanding Implicit Bias Learning Lab
  • John Parker Library and FamilySearch Center
  • Films inside exhibits (i.e. Brothers of the Borderland, The Struggle Continues, From Slavery to Freedom)

*We encourage you to follow us on social media for announcements and updates about the reopening of our theaters and museum spaces.

Is the Motel X exhibition open?

Motel X  has been extended until Sepember 13. It will remain open with reduced crowd capacity. We encourage you to add this experience on to your general admission ticket.

Is The Rosa Parks Experience open?

The Rosa Parks Experience is not available at this time.

Will guests be required to wear masks?

In accordance with City of Cincinnati Ordinance No. 246, all guests are required to wear a mask when visiting. There are select exemptions to this policy:

  • Anyone for which wearing a face mask is not advisable for health reasons, including anyone with a medical condition, mental condition or development disability.
  • Anyone who is unable to remove their face mask without assistance.
  • Children under age 6.

Will staff be wearing masks?

All staff will be required to wear a mask for the safety of our guests and colleagues. Frontline staff will be equipped with face coverings, gloves and plexi-glass barriers where available.

Will drinking fountains be available?

Drinking fountains will not be available at this time. Please feel free to bring your own water in a closed container.

Will guests be able to bring food into the museum?

Guests are not permitted to bring their own food into the building (water is permitted in a closed container). There are a number of restaurants available within walking distance of the Freedom Center.

Which restrooms are open?

Restrooms, including family and handicap-accessible restrooms, will be available on the first and third floors

Will wheelchairs be available?

Wheelchairs are not available at this time. You may bring in your own wheelchair or stroller to the Freedom Center.

Will my Membership be extended?

All Memberships are automatically extended for a period equal in length to our temporary closure. If you have any questions, please contact Member Services at 513-333-7739 or members@nurfc.org.

Can I book a group at this time?

Unfortunately group bookings and group tours are not available at this time. In accordance with state recommendations, we are not booking groups over 10 people at this time.